Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Selling and Service

• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Builds lasting and loyal relationships with customers
• Sensitive to customers’ needs and tailors approach by reading cues
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
• Develops product knowledge skills and remains aware of current collections
• Follows up with customers consistently and genuinely to influence/close the sale
• Works with multiple customers simultaneously and breaks away as appropriate
• Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs
• Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
• Flexes personal selling techniques to contribute to overall store financial results
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Influences customers’ purchase decisions by balancing patience and assertiveness
• Demonstrates Coach’s Selling and Service expectations at all times
• Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
• Meets customer needs through solution-oriented and forward thinking
• Creates personal sales and clienteling strategies in partnership with the management team
• Understands organizational objectives and makes decisions that align with the Company priorities and values

Workplace and Environment

• Promotes and endorses a team selling environment
• Handles and offers solutions to customer issues appropriately and involves a manager when necessary
• Utilizes Company tools to keep self-informed
• Creates short and long-term strategies to achieve personal metrics and performance goals
• Maintains a calm and professional demeanor at all times
• Is adaptable and flexible to change
• Represents Coach as a brand ambassador at all times
• Welcomes feedback and adapts behaviors as appropriate
• Takes initiative; has a high-level of ownership and accountability for individual results
• Demonstrates confidence when working with customers
• Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
• Creates enthusiasm and positivity for a shared vision and mission

Operations

• Processes shipments as needed
• Replenishes inventory on sales floor as needed
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
• Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

Additional Requirements
Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.